Support

Support for NextTap apps.

Choose the app you need help with, review the common answers, then send the details through the contact form if you still need support.

Choose your app

Selecting an app opens the contact form with the support topic and app name already set.

Battery Health Pro iconBattery Health ProGet supportBenchmark Pro iconBenchmark ProGet supportNetwork Monitor+ iconNetwork Monitor+Get supportDevInspect Browser iconDevInspect BrowserGet supportHearTest iconHearTestGet supportCocktail Calculator Pro iconCocktail Calculator ProGet supportConcrete Calculator Pro iconConcrete Calculator ProGet supportDriveSafe: Fog & Snow iconDriveSafe: Fog & SnowGet supportMaster Cheats iconMaster CheatsGet supportTelescope Eyepiece Calculator iconTelescope Eyepiece CalculatorGet supportVideo Size Calculator Pro iconVideo Size Calculator ProGet supportAir Fryer Master iconAir Fryer MasterGet supportFinancial Ratios Pro iconFinancial Ratios ProGet supportTea Brewing Master iconTea Brewing MasterGet supportFlightPing iconFlightPingGet supportSEO Audit: Site Checker iconSEO Audit: Site CheckerGet supportMic Test Studio: Audio Check iconMic Test Studio: Audio CheckGet supportIrrigation Calculator Pro iconIrrigation Calculator ProGet supportKlabim iconKlabimGet supportStrongPass Password Generator iconStrongPass Password GeneratorGet supportQR Code Snap: Scan & Create iconQR Code Snap: Scan & CreateGet supportPureMind Affirmations iconPureMind AffirmationsGet supportBibleVerse Journal iconBibleVerse JournalGet supportRelay: HTTP & REST Client iconRelay: HTTP & REST ClientGet supportDomino Master: Scoreboard iconDomino Master: ScoreboardGet supportPetLog: AI Health Tracker iconPetLog: AI Health TrackerGet supportPrecision Darts: Scoreboard iconPrecision Darts: ScoreboardGet supportPalette Studio iconPalette StudioGet supportFixed Asset Manager iconFixed Asset ManagerGet supportGradeCalc Pro iconGradeCalc ProGet supportClient Retainer Manager iconClient Retainer ManagerGet supportESG Client Navigator iconESG Client NavigatorGet supportMoveLive - Natural Mouse Mover iconMoveLive - Natural Mouse MoverGet supportClipboard Manager Pro iconClipboard Manager ProGet supportStorage Cleaner Pro iconStorage Cleaner ProGet supportPomodoro Focus Pro iconPomodoro Focus ProGet supportDeep Focus Noise Pro iconDeep Focus Noise ProGet supportPulse Story: Health Tracker AI iconPulse Story: Health Tracker AIGet support

Common issues

App will not open or crashes

Restart the device, install the latest app update, then include the app name, device model, OS version, and what happened right before the issue.

Purchase or Pro access is missing

Confirm you are using the same Apple ID that made the purchase. If the issue continues, send the app name and a short note about what you expected to unlock.

Widgets, permissions, or notifications

Check the relevant iOS or macOS permission in Settings. If the app still behaves unexpectedly, describe the permission, widget, or notification state you see.

Billing or refund questions

NextTap cannot issue App Store refunds directly. Apple controls purchase history, subscription management, and refund decisions.

Refunds and purchases

App Store purchases, subscriptions, billing history, and refund requests are handled by Apple. Use Apple's Report a Problem page for refund requests or purchase issues.

Open Apple Report a Problem

What to expect

Support is handled by email and reviewed manually. It is not live chat. Include the app name, device model, OS version, and the steps that led to the issue so the first reply can be useful.

Still need help?

Send a support message through the same contact form used across NextTap. The form sends the request through the existing email support workflow.

Open contact form